Job description

The position
As Support Manager, you are responsible for the commissioning and management of Mymesh networks. Together with the production-, engineering-, and sales department, you strive to continuously improve customer satisfaction and the functionality of Mymesh installations worldwide.

Your core duties include

• Leading the support department which currently consists of two support engineers.
• Managing projects at/for customers. In addition to following up on support issues, helpdesk, etc., the support department is also responsible for the commissioning of projects.
• Managing installations in the field and providing support. In-depth analysis of issues in the field and propose solutions if necessary in cooperation with the engineering and production departments.
• Consultation with customers, making an inventory of customer requirements, and managing warranty requests (RMA process).
• Consultation with suppliers.

Your profile
We are looking for an enthusiastic service-oriented manager with in-depth technical knowledge and commercial skills. You are naturally curious and ensure that you are constantly updated with new developments: internally, externally, and in your field!

In addition, you bring the following with you
Completed education TU Electrical Engineering or HBO Electrical Engineering with relevant work experience
Preferably you have knowledge and experience in the field of (wireless) network infrastructures