Support Manager At Chess | Apply now | Chess
Open vacancy

Support

Manager

About Chess

Chess realizes a transition to a sustainable world through smart lighting and smart management systems for buildings, cities, and industries. Our mission is to help you achieve your goals while reducing costs and improving health, comfort, and productivity.

 

As Chess Wise, we are at the forefront of the shift to wireless solutions. With Mymesh, our wireless network, we are realizing a scalable, flexible, and secure data infrastructure for smart buildings, cities, and industries. Chess Wise is nominated and finalist as Proptech company of the year 2021.

 

Read more about the vacancy

Job description

The position
As Support Manager, you are responsible for the commissioning and management of Mymesh networks. Together with the production-, engineering-, and sales department, you strive to continuously improve customer satisfaction and the functionality of Mymesh installations worldwide.

 

Your core duties include

  • Leading the support department which currently consists of two support engineers.
  • Managing projects at/for customers. In addition to following up on support issues, helpdesk, etc., the support department is also responsible for the commissioning of projects.
  • Managing installations in the field and providing support. In-depth analysis of issues in the field and propose solutions if necessary in cooperation with the engineering and production departments.
  • Consultation with customers, making an inventory of customer requirements, and managing warranty requests (RMA process).
  • Consultation with suppliers.

 

Your profile
We are looking for an enthusiastic service-oriented manager with in-depth technical knowledge and commercial skills. You are naturally curious and ensure that you are constantly updated with new developments: internally, externally, and in your field!

 

In addition, you bring the following with you
Completed education TU Electrical Engineering or HBO Electrical Engineering with relevant work experience
Preferably you have knowledge and experience in the field of (wireless) network infrastructures

Why

choose

Chess?

What we offer

  • Team of experts
  • (Semi) Remote
  • Good salary
  • 27 regular days off
  •  8,33% holiday bonus
  • Additional pension plan
  • Profit-sharing scheme
  • Mobility compensation or company car
  • Compensation of costs if appropriate with your position
  • Training opportunities

Why

choose

Chess?

What we offer

  • Team of experts
  • (Semi) Remote
  • Good salary
  • 27 regular days off
  •  8,33% holiday bonus
  • Additional pension plan
  • Profit-sharing scheme
  • Mobility compensation or company car
  • Compensation of costs if appropriate with your position
  • Training opportunities

Apply now

Are you interested in the position and do want like to apply? Mail your motivation and CV to Han Bak (CEO) via the button below

 

 

 

We are

ready to

talk lighting

Get in touch with us!

We are

ready to

talk lighting

Get in touch with us!

Welcome!

 

As of the first of April, our new address will be:

 

Oudeweg 115 B
2031 CC Haarlem